Renew-Microsoft-Certified-Dynamics-365-Sales-Functional-Consultant-AssociatenYou-are-managing-relationship-health-in-Dynamics-365-Sales-InsightsnThe-overall-relationship-with-a-specific-customer-is-scored-as-FairnWhich-two-actions-should-you-perform-
B: Reduce the time to respond and D: Move the close date for customer opportunities in by 90 days.
Explanation:
Option B: Reducing the time to respond to customer inquiries, requests, or issues can help to improve relationship health. Customers appreciate timely and responsive communication which can help to build trust and loyalty.
Option D: Moving the close date for customer opportunities in by 90 days can help to improve relationship health by demonstrating a commitment to meeting the customer's needs and expectations in a timely manner. This can also help to build credibility and trust with the customer.
Option A: Contacting the customer more often may not necessarily improve relationship health if the communication is not relevant or valuable to the customer. It is important to focus on quality over quantity when it comes to customer communication.
Option C: Moving the close date for customer opportunities out by 90 days may not be the best approach if the customer needs a faster solution or if the opportunity is time-sensitive.
Option E: Reducing the duration of calls with the customer may not necessarily improve relationship health if the calls are not productive or valuable to the customer. It is important to focus on providing value and addressing the customer's needs during the calls.
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