You-are-managing-relationship-health-in-Dynamics-365-Sales-InsightsnThe-overall-relationship-with-a-specific-customer-is-scored-as-FairnWhich-two-actions-should-you-perform-to-increase-relationship-health-with-the-customernA-Contact-the-customer-more

B: Reduce the time to respond.

D: Move the close date for customer opportunities in by 90 days.

Explanation:

A fair score indicates that the relationship needs improvement, but it is not entirely broken. To increase the relationship health with the customer, you need to take actions that build trust and improve communication.

Reducing the time to respond to customer inquiries or requests shows that you value their time and are committed to providing timely and efficient service. This helps to build trust and strengthen the relationship.

Moving the close date for customer opportunities in by 90 days shows that you are proactive in closing deals and are focused on delivering value to the customer. This can help to improve their perception of your organization and increase their confidence in your ability to meet their needs.

Contacting the customer more often or reducing the duration of calls may not necessarily improve the relationship if the interactions are not meaningful or valuable to the customer. It is important to focus on actions that demonstrate your commitment to their success and build trust over time.