Reduce Invalid Submissions: Collaborating with EMP to Improve CNGS AM Performance

We collaborate with the Escalation Management and Prevention (EMP) team to achieve a reduction in invalid submissions by CNGS Account Managers (AMs) for their Account Executive (AE) counterparts by xx.x% in Q1, xxxbps compared to the set goal in 2023. Our strategy involves identifying the primary reasons for rejection and addressing any knowledge or operational gaps in AMs through the next step (#3).