Post-Pandemic Era: The Need for a Digital Medical Insurance Reimbursement Platform

The post-pandemic era refers to the time after the outbreak of the COVID-19 pandemic, but it does not mean that the pandemic has completely disappeared and that production and life have returned to normal. Instead, it refers to an era where the pandemic has become recurrent, and small outbreaks can occur at any time in certain regions.

Before the pandemic, people's demand for national medical insurance was relatively stable. However, after the outbreak, people's physical health was severely threatened, and the medical system was under immense pressure. As a result, medical assistance became tense, and many people were unable to receive timely medical support. Therefore, even though the pressure on the medical system has been alleviated in the post-pandemic era, people still have high expectations for the quality of medical insurance, and the demand for medical services will not decrease. People now place greater importance on their personal health while also paying more attention to the medical insurance provided by the government.

During the pandemic, due to the inconvenience of offline life, people learned to use the internet to obtain information. In terms of medical services, people prefer to obtain medical insurance on the internet, leading to the significant development of online medical services. According to research, people's searches for health and medical information on the internet have not decreased significantly during the pandemic. Moreover, they have started to search for information related to medical insurance and other healthcare services.

In China, the medical insurance system is a basic system that collects, distributes, and uses medical insurance funds to solve the problems of disease prevention and treatment for residents. Under the national medical system, the medical insurance system is an important component. Among many medical insurance systems, the reimbursement system is still the focus of people's attention, and information related to medical insurance reimbursement is also an important area of interest. However, there is currently no platform on the internet dedicated to providing information related to medical insurance reimbursement, so people still have to go to medical institutions to inquire about it offline. Therefore, the establishment of a digital management platform that can provide access to medical insurance reimbursement information is an urgent issue that needs to be addressed.