Goods Shortage Claim: Addressing Your Concerns

Dear [Name],

I am writing to acknowledge receipt of your claim letter regarding the shortage of 50 boxes of goods, of which only 46 boxes were received at the destination port. We are deeply sorry for any inconvenience caused.

However, we would like to point out that this is not our responsibility. At the time of loading, all 50 boxes were accounted for and this can be verified through the clean bill of lading issued by the shipping company.

We suggest that you file a claim with the carrier (either the shipping company or their agent) or the insurance company for the missing boxes. It is important that you invite a qualified inspection agency to conduct an inspection and issue a report as part of the claims process.

If you require assistance, we are willing to represent you in filing a claim with the relevant parties.

We regret any inconvenience caused and hope that this matter can be resolved quickly.

Sincerely,

[Your Name]