英文邮件关于这家供应商我找CN团队询问了他们的表现CN反馈汇总如下：1 这家供应商配合了多品牌测试但测试完基本CN就没再用了。 2 价格贵尤其是灯条MOQ很高需要成卷成卷买而且一家店需要用多款不同灯条很多款都买很多随后浪费。 3 不接受意见比如我们说某个灯光照不好他们说换个壁纸就好了。我们说灯太亮了他们说让我们自己调电流。4 shopfitter叫不动他们必须甲方人在他们才会去现场support。

Subject: Feedback on Supplier Performance

Dear [Supplier Contact],

I hope this email finds you well. I am writing to provide you with some feedback we received from our CN team regarding your company's performance as a supplier. We value your partnership and believe that addressing these concerns will help us enhance our collaboration.

1. Limited Usage: Our CN team mentioned that after conducting multiple brand tests, they have not utilized your services extensively. It would be helpful to understand the reasons behind this and explore potential areas for improvement.

2. Pricing and MOQ: The CN team highlighted that your pricing, particularly for light strips, is considered high. Additionally, the high minimum order quantity (MOQ) requirement, where we have to purchase entire rolls, is posing a challenge. Since we often require multiple types of light strips for a single store, purchasing large quantities of each type results in wastage.

3. Resistance to Feedback: The CN team expressed their frustration with your reluctance to accept feedback. For instance, when they mentioned that certain lighting was not suitable, you suggested changing the wallpaper instead. Similarly, when they found the lights too bright, you suggested adjusting the current ourselves. It would be beneficial for both parties to have open discussions and find practical solutions to address such issues.

4. Limited Support: The CN team mentioned that coordinating with shopfitters becomes difficult as you only provide on-site support when our team is present. This requirement poses challenges and delays in project execution. It would be helpful if you could explore alternatives to ensure smoother coordination with shopfitters.

5. Test Results and Usage: The CN team informed us that Estee Lauder conducted tests in a few stores but has not utilized your services further. BKFM has not used your services at all. Currently, JML and LM are undergoing testing, but numerous issues have been reported. For example, the inventory provided was in black, while JML specifically required white. Your solution was to allow the main contractor to spray paint it white. TF and DA BB have not yet worked with you.

6. Unpredictable Rate Card: The CN team mentioned that your rate card frequently changes. Any minor upgrades in components, such as chips, result in price increases. It would be beneficial for both parties to establish a transparent and stable pricing structure that allows for better planning and budgeting.

We appreciate your attention to these concerns and hope that we can work together to address them. If you have any further comments or suggestions, please feel free to share them. We believe that open communication and collaboration will help us improve our partnership.

Thank you for your understanding and cooperation.

Best regards,

[Your Name]