They double ordered a bunch of contact lenses from the manufacturer and a distributor so I had to figure out where the point of failure was

In order to determine the point of failure, you would need to investigate the ordering process and identify the potential causes of the double order. Here's how you can go about figuring out where the problem occurred:

1. Gather information: Collect all relevant data, such as order records, purchase orders, delivery receipts, and any communication related to the orders.

2. Review the ordering process: Examine the step-by-step process of placing orders, starting from identifying the need for contact lenses to the final order submission.

3. Identify involved parties: Determine the parties responsible for initiating and processing the orders, such as the manufacturer, distributor, or any intermediaries involved in the procurement process.

4. Communicate with the manufacturer: Contact the manufacturer and inquire about their order processing system. Verify if any duplicate orders were placed by mistake or due to a technical glitch on their end.

5. Communicate with the distributor: Similarly, reach out to the distributor and discuss the orders placed by them. Confirm if they received duplicate orders and whether any errors occurred during their order processing.

6. Analyze communication channels: Evaluate the communication channels used during the ordering process. Check for any miscommunications, misunderstandings, or documentation errors that might have led to the double order.

7. Assess internal procedures: Examine your own internal procedures, including order verification, approval processes, and documentation. Identify any potential gaps or breakdowns that might have contributed to the double order.

8. Cross-reference order data: Compare the order records from the manufacturer and distributor. Look for any discrepancies in order numbers, dates, quantities, or other relevant details. This will help identify the point at which the double order occurred.

9. Determine responsibility: Based on the gathered information and analysis, determine which party or process was responsible for the double order. It could be a mistake made internally, by the manufacturer, or the distributor.

10. Implement preventive measures: Once the point of failure is identified, take appropriate measures to prevent similar incidents in the future. This might include improving communication protocols, enhancing internal procedures, or implementing better quality control measures.

By thoroughly investigating the ordering process and analyzing the available data, you should be able to pinpoint the point of failure and take corrective actions accordingly