Streamlining Shangri-La Hotel Operations After Merger: Integrating Urban and Rural Locations

Following the merger, Shangri-La Hotel faces the challenge of overseeing both urban and rural restaurants and hotels. To effectively manage this expanded network, an information exchange platform is crucial to seamlessly integrate the two centers. The hotel should consider employing a dedicated staff member or outsourcing to a professional IT company to ensure timely software updates. This will enable managers to easily understand reservations across various locations, facilitating informed operational and marketing decisions. Additionally, online meetings can be conducted via virtual communication platforms, necessitating an organizational structure that adapts to technological advancements.