Apology for Trademark Infringement and Request for Complaint Withdrawal

Dear Roku Brands,

We are writing to express our sincerest apologies for the unintentional infringement of your trademark rights concerning our product ASIN: AAAAA. We understand that our lack of familiarity with Amazon's policies and local laws resulted in the use of unacceptable trademarked terms on our product detail page.

Upon receiving your notice, we immediately removed all instances of your trademarked words from our product listings and updated our product detail page to align with Amazon's acceptable trademarked terms. We are committed to ensuring that all our products comply with Amazon's guidelines and do not infringe upon your trademark.

We understand the seriousness of this matter and the negative impact it may have caused your brand. We deeply regret this oversight and assure you that we have taken the necessary steps to rectify the situation.

We value our presence on Amazon and kindly request you to consider withdrawing the infringement complaints filed against us. We are eager to resolve this matter amicably and maintain a positive relationship with your esteemed brand.

Should you agree to withdraw your complaint, we kindly request you to send a retraction letter to notice-dispute@amazon.com and copy me (mia.fung@eeee.com) on the email. Please include the following information in the retraction letter:

• Store Name: CCCCCC
• Seller Token ID: BBBB
• Complaint ID: BBBBB
• ASIN: AAAAA

Thank you for your understanding and consideration. We look forward to your positive response.

Yours sincerely,

AU