Apology for Trademark Infringement and Request for Complaint Withdrawal - ASIN AAAAA

Dear Roku Brands,

We hope this email finds you well. We are writing to sincerely apologize for the trademark infringement related to our product ASIN: AAAAA. We understand that our product detail page used unacceptable trademarked terms to indicate compatibility with your products, which inadvertently violated your trademark rights.

We acknowledge that our unfamiliarity with Amazon policies and local laws resulted in this oversight. We take full responsibility for our actions and the negative impact it may have had on your brand and company.

Upon receiving your notice, we immediately removed all "Roku" trademarked words from our product listings and modified our product detail page using Amazon's acceptable trademarked terms. We are committed to ensuring that all products we sell on Amazon are in full compliance with Roku's trademark guidelines.

We understand the seriousness of trademark infringement and are truly remorseful for our mistake. Amazon is very important to us, and we kindly request that you consider withdrawing the infringement complaint against us. We assure you that we have taken all necessary steps to rectify the situation and prevent any future infringements.

If you are willing to withdraw your complaint, we kindly ask you to send a retraction letter to notice-dispute@amazon.com and include me (mia.fung@eeee.com) in the email. Please include the following details in your email: our store name (CCCCCC), seller token ID (BBBB), complaint ID (BBBBB), and ASIN (AAAAA).

Thank you for your understanding and attention to this matter. We eagerly await your response.

Yours sincerely,

AU