Non-Compliance Issue: Thermal Damage Exceeding Limits in Recent Shipment

Dear [Recipient],

I hope this email finds you well. I am writing to discuss two important matters regarding the recent shipment.

Firstly, based on the ITS assay results, the thermal damage particle values of all samples exceeded 4%. This exceeds the 4% limit stated in the shipper declaration, which is also in line with both national and Brazilian standards. Consequently, we believe that all the goods are non-compliant.

Secondly, we are currently seeking information on the potential claim amount. As of now, we haven't received any updates from the consignee regarding this matter.

We kindly request your assistance in resolving these issues promptly. It is crucial that we address the non-compliance of the goods and take necessary actions to rectify the situation.

We look forward to hearing from you soon regarding the next steps. Thank you for your attention to this matter.

Best regards, [Your Name]