Polish this article use more advanced wordsThe Ritz-Carlton Hotel Shanghai Pudong is one of the luxurious hotels in Shanghai but it has some weaknesses in its service delivery and quality management t

The Ritz-Carlton Hotel Shanghai Pudong is a prestigious establishment in Shanghai, renowned for its luxurious amenities. However, the hotel's service delivery and quality management have been marred by some shortcomings that require immediate attention. One of the most glaring issues is the overcrowding of the service firm, particularly during peak seasons. The surge of guests results in a shortage of space and service personnel, leading to extended wait times and diminished satisfaction levels. Therefore, the hotel should invest in additional staff during busier periods and expand its facilities to accommodate a more significant number of guests.

Communication barriers pose another challenge to the hotel's service delivery. Language barriers prevent guests from effectively communicating their needs, requirements, and complaints. To address this issue, the hotel should employ multilingual staff members who can seamlessly communicate with guests who speak different languages. Furthermore, the hotel should establish a system that ensures all guests receive equitable attention, regardless of their language.

The hotel has a commendable record regarding staff hiring, training, and empowerment. However, there is always room for improvement in this area. The hotel should focus on developing the skills of its staff members, particularly in customer service and handling difficult situations. This will guarantee that guests have an exceptional experience during their stay.

In line with Bitner's servicescape model, the hotel's physical environment could be enhanced. The lobby area is spacious and adequately lit, but the restaurant and bar areas are relatively small, leading to overcrowding during peak periods. The hotel should contemplate expanding the restaurant and bar areas to provide more space for guests to unwind and enjoy their meals and drinks. Additionally, the hotel should invest in more comfortable seating and decor that aligns with its luxury brand image