Non-compliant Shipment: Thermal Damage and Potential Claim Amount

Dear [Recipient],

I hope this email finds you well. I am writing to discuss two important matters regarding the recent shipment.

1. Extent of Damage

Based on the ITS test results, it has been found that the thermal damage particle values in all the samples exceed 4%. This value is above the 4% limit stated in the shipper's declaration and exceeds both the national and Brazilian standards. Therefore, we consider all the goods to be non-compliant.

2. Potential Claim Amount

As of now, we have not received any further updates from the consignee regarding this matter. Therefore, we currently do not have any information to provide regarding the potential claim amount.

We kindly request your prompt attention to these matters and urge you to provide us with any necessary updates or instructions. We are committed to resolving this issue in a fair and satisfactory manner.

Thank you for your attention to this matter. We look forward to hearing from you soon.

Best regards,

[Your Name]