2. 用户负反馈覆盖更全面，从仅关注下单后的订单型CCR升级为看播、订单、会话三大场域全覆盖，在全领 域电商视角下更全局的提升用户体验；翻译为英文
- User negative feedback coverage is more comprehensive, upgrading from only focusing on order-based CCR after placing an order to a full coverage of the three domains of watching, ordering, and conversing. From a broader e-commerce perspective, it enhances the overall user experience.
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