Refunds and Returns - 返款和退货

Refunds and Returns - 返款和退货

This page outlines our policy on refunds and returns. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.

Eligibility for Returns:

• Items must be returned within [Number] days of the original delivery date.
• Items must be in their original packaging, unused, and in the same condition as when they were received.
• Certain items, such as personalized products or perishable goods, may not be eligible for returns.

Return Process:

1. Contact our customer service team to obtain a return authorization number (RAN).
2. Package the item securely in its original packaging.
3. Include a copy of your order confirmation and the RAN.
4. Ship the package using a traceable shipping method. You are responsible for return shipping costs unless the item is damaged or defective.
5. Once your return is received and inspected, we will process your refund within [Number] business days.

Refunds:

• Refunds will be credited to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases of damaged or defective items.

Exceptions:

• Items purchased on sale or with a discount may have limited return eligibility.
• Items that are damaged due to misuse or neglect are not eligible for refunds or returns.

Please note that this is a general overview of our refund and return policy. For specific details, please refer to our full policy on [link to full policy]. If you have any further questions, please contact our customer service team.