IT Support Specialist - Desktop Support, Network Troubleshooting, System Management & Security

///'IT Support Specialist - Desktop Support, Network Troubleshooting, System Management & Security///' ///'Experienced IT professional with a proven track record in diagnosing and resolving user issues, managing systems, configuring network security, and maintaining IT assets. Expertise in troubleshooting desktop issues, network connectivity problems, printers, video conferencing systems, and servers. Key responsibilities include:///' ///'* Diagnosing and resolving user issues with terminal desktops, including connectivity problems with both internal and external networks.///' ///'* Identifying and resolving problems with printers, video conferencing systems, and servers.///' ///'* Managing and maintaining CNAPS system and bank core system, including maintaining system documentation.///' ///'* Configuring and using VPN, firewall, antivirus, and other related tools.///' ///'* Managing ADS users and maintaining IT fixed asset records.///