Continuous Improvement Management Procedure

Contract Content:

Purpose: To analyze the causes of nonconformities that have occurred, take necessary measures to prevent or eliminate nonconformities, and implement continuous improvement measures in terms of product and process characteristics, cost, and service to continuously improve the quality level of products and processes and customer satisfaction.

Scope: Applicable to the company's process operations, including corrective actions for nonconformities that have occurred and control of continuous improvement.

Definitions: 3.1 Nonconformity - Failure to meet specified requirements (including one or more quality characteristics or elements of the quality system deviating from specified requirements or defects). 3.2 Corrective Action - Measures taken to prevent the recurrence of nonconformities, defects, or other undesirable situations by eliminating their causes. 3.3 Continuous Improvement - Different from corrective action, it refers to further improvement based on meeting specified requirements.

Responsibilities: 4.1 The Quality Department is responsible for centralized management of corrective actions for nonconformities, including tracking, coordinating, verifying, and evaluating the implementation of corrective actions, as well as the preparation, tracking, and verification of continuous improvement plans. 4.2 The Management Representative is responsible for organizing the formulation of major corrective action plans within the company, implementing the ideology of continuous improvement throughout the company, and coordinating cross-department continuous improvement efforts. 4.3 Relevant departments are responsible for analyzing the causes of nonconformities in their respective departments, formulating and implementing necessary corrective actions, as well as implementing, organizing, and reporting on continuous improvement projects in their departments.

Procedure Content: 5.1 Workflow: 5.1.1 Continuous Improvement Management Process Flowchart (see next page) Continuous Improvement Management Process Responsibility Unit Quality Record Form Company Business Plan and Goal Achievement Analysis, Identify and Validate Causes Determine Improvement Projects Analyze Improvement Projects Breakthrough Projects Incremental Projects Establish Project Teams Analysis and Review of Process Improvement Determine Improvement Project Goals Establish and Plan Improvement Proposals and Plans Implement Improvement Work Verification and Confirmation Units Project Teams Project Teams Company Annual Work Summary Meeting Records Project Application Report Project Implementation Plan Relevant Verification Materials Evaluate Completed Projects Standardize Improvement Processes Daily Management/Process Monitoring Submit for Management Review Project Evaluation Report 5.2 Explanation of Continuous Improvement Management Process: No. Process Block Work Content or Standard 1 Company Business Plan and Goal Achievement Analysis Each unit of the company conducts a semi-annual summary of business plans and goal achievements. 2 Analysis of Situations Each unit leader analyzes market changes and new user needs based on the work summary and seeks development directions. 3 Identification and Validation of Causes Each unit leader organizes the identification and validation of causes that need improvement. 4 Determination of Improvement Projects Each unit leader determines improvement projects based on the analysis and validation mentioned above. 5 Analysis of Improvement Projects Each unit leader analyzes whether improvement projects should be breakthrough or incremental. 6 Breakthrough Projects Breakthrough projects involve modifying and improving existing processes or implementing new processes. They usually involve significant redesign of existing processes and are generally implemented by cross-functional teams. 7 Incremental Projects Incremental projects involve progressive continuous improvement activities on existing processes. 8 Establishment of Project Teams Each unit leader arranges project leaders based on the analysis and determines project teams. 9 Analysis and Review of Process Improvement Project teams analyze and review existing resources and improvement measures. 10 Determination of Improvement Project Goals Based on the analysis of market and user needs and analysis of existing resources, the project team determines the goals and evaluation plans for improvement projects. 11 Determination and Planning of Improvement Proposals and Plans Based on the project improvement goals and analysis, project teams organize brainstorming meetings to discuss improvement proposals and implementation plans. 12 Implementation of Improvement Work Project team leaders promote improvement work based on improvement plans and implementation proposals. 13 Verification and Confirmation Project leaders plan the timing of verification and confirmation stages to validate and confirm improvement measures and goals. Statistical techniques are recommended for verification and confirmation. If the goals are not achieved, the project team reanalyzes and plans improvement proposals. 14 Evaluation of Completed Projects Project teams evaluate completed projects as planned, evaluate the management gains and losses of the entire improvement process, and continue to use them as inputs for other improvement projects. 15 Standardization of Improvement Processes After completing improvement work for a project, project teams document effective measures and promote them to similar projects. 16 Daily Management/Process Monitoring After documenting effective measures, project teams incorporate them into daily management and process management, continuously adjusting improvements. 17 Submission for Management Review Project leaders submit project verification reports and project evaluation reports to the Quality Department for filing. The Quality Department compiles and submits them for company management review.

Related Documents: 6.1 QD7.5.1-2021 'Document Information Control Specification' 6.2 QD8.7.1-2021 'Nonconformity Control Specification' 6.3 QD9.1.2-2021 'Monitoring, Analysis, and Evaluation Specification' 6.4 QR10.3-01 'Continuous Improvement Plan and Inspection' 6.5 QR10.2-02 'Corrective Action Form'