Strategic Management Case Study: Addressing Dissatisfaction and Improving Performance at GLOBEX

As Ash, when meeting the board of Directors of GLOBEX, I would take the following strategies for each of the following dissatisfactions:
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1. Late Payments and Project Execution by Sam:
   a. Provide evidence of the projects I have successfully closed and the payments I have collected from clients.
   b. Clearly communicate the challenges faced by Sam in negotiating payment claims and propose solutions to improve the process.
   c. Emphasize the need for accountability and responsibility in project execution and payment collection, and suggest implementing performance metrics and regular reviews to ensure timely completion and payment.
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2. Complaints about Salary and Benefits:
   a. Present data on the company's financial situation and the impact of the declining revenue on salaries and benefits.
   b. Explain the rationale behind the policy of working 4 days a week and the efforts made by the company to sustain operations during difficult times.
   c. Propose alternative solutions to address the concerns raised by Sam, such as performance-based bonuses or additional benefits based on project success.
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3. Accusations of Favouritism and Free Salary:
   a. Provide a clear explanation of my role as the Sales and Marketing Head and the value I bring to the company, even if I have not closed significant sales recently.
   b. Share examples of successful sales and marketing strategies implemented in the past and outline plans for future sales growth.
   c. Address the accusations of favouritism by emphasizing the importance of teamwork and collaboration in achieving company goals, and highlight the contributions of other team members.
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4. HR Head's Handling of Complaints:
   a. Express concerns about the extent to which Sam's complaints are being entertained and the impact it has on team morale and productivity.
   b. Suggest implementing a formal process for handling employee complaints and grievances to ensure fairness and transparency.
   c. Recommend training or development programs for employees to address their concerns and improve overall job satisfaction.
   
   In all these discussions, it is important to maintain professionalism, provide evidence-based arguments, and focus on finding solutions that benefit the company as a whole.