Faucet Issue? We're Sending a Replacement!

Dear customer,

Sorry for the late reply. I reported your situation to our manufacturer with no reply until now. We are not sure what is wrong with the faucet, but we decided to send you a new faucet first, please replace the old faucet and see if the new faucet usually works. If the new faucet works properly, then it was likely a defect in the original one. If the new faucet still has issues, please let us know as soon as possible so we can assist you further. We apologize for any inconvenience this may have caused and appreciate your patience.

Best regards, [Your Name] Customer Service