Slow Faucet Issue - Replacement Sent - [Your Company Name]

Dear Customer,

We apologize for the delay in responding to your recent inquiry about your faucet. We have been in contact with the manufacturer and are still investigating the issue.

In the meantime, we have sent you a new faucet to replace the old one. Please install the new faucet and let us know if it is working properly.

If you are still experiencing issues with the new faucet, please contact us immediately and we will be happy to assist you further.

We sincerely apologize for any inconvenience this may have caused. We are committed to providing you with the best possible service.

We hope you have a great day!

Sincerely, Customer Service