Amazon Trademark Infringement Notice: Request for Withdrawal

Dear Roku Brands,

We hope this email finds you well. We are reaching out in response to the notice we received regarding our product ASIN: AAAAA and its violation of your trademark rights.

Upon conducting a thorough investigation, we must acknowledge our lack of familiarity with Amazon policies and local laws, which resulted in us unknowingly using Amazon's unacceptable trademarked terms on the product detail page to indicate compatibility with your product. This inadvertently led to a violation of your trademark rights. We deeply regret this oversight and the negative impact it has had on your brand and company.

Upon receiving your notice, we promptly took action by removing all references to your 'Roku' trademark from all our product listings. We have since made the necessary modifications to our product and product detail pages, ensuring that all products we sell on Amazon are now compliant and do not infringe upon your trademark.

Amazon holds great importance to us and we sincerely request another opportunity to rectify this situation. We kindly ask that you withdraw the infringement complaint.

If you are willing to withdraw your complaint, please follow the steps outlined below:

1. Send a retract letter to notice-dispute@amazon.com, and kindly copy me on the email (mia.fung@avidgram.com).

2. In the email, please include our store name (CCCCCC), seller token ID (BBBB), complaint ID (BBBBB), and ASIN (AAAAA).

Thank you for your attention to this matter. We eagerly await your response.

Yours sincerely,

AU