Product Identification, Customer Property, Protection, Delivery, and Change Control

5.4.4 Product identification is implemented through labeling, zoning, signage, stamps, workstation codes, and records. 5.4.5 Product measurement status identification is divided into 'qualified', 'unqualified', 'pending inspection', 'rework', and other statuses. Signage/stamps/zones or records are used for status identification. 5.5 Customer's property 5.5.1 Customer's property generally includes: customer's intellectual property, including provided specifications; customer-provided raw materials, components, packaging materials; raw materials involved in processing incoming materials; customer's repaired products. The Sales Department is responsible for the centralized management of customer's property and keeps proper records. 5.5.2 The Quality Department is responsible for the validation of customer's property. 5.5.3 When validated customer's property is stored in the warehouse, it should be placed in a designated area or indicated as 'customer's property' on relevant records. Technical documents are kept by the Technical Department, while others are kept by the respective departments. 5.5.5 Based on the characteristics of customer's property or customer's requirements, storage and maintenance of customer's property should be controlled. Regular inspections of the products should be conducted. In case of improper storage or maintenance leading to deterioration, damage, loss, or discovery of unsuitability, it should be recorded and reported to the customer. 5.5.6 For customer's intellectual property, such as product technical documents, patented technologies, product specifications, management or trade secrets, confidentiality control should be implemented. 5.5.7 The validation by our company does not exempt the customer from the responsibility of providing acceptable products. 5.5.8 For customer's returned/repair products, the recipient (handler) is responsible for filling out the 'Returned Product Handover Record Form' and also for acceptance and proper identification of the products. 5.6 Product protection 5.6.1 Throughout the stages of receiving, internal processing, release, and delivery to the intended destination, product mixing should be prevented. Protection measures should be provided based on customer requirements and product conformity, including labeling (including transportation labels), handling, packaging, storage, and protection. 5.6.2 Control of product handling The responsible person at the product site should allocate suitable handling tools and establish reasonable handling methods based on the characteristics of the product. Considerations should include: not damaging the packaging, preventing dropping or compression; handling should be done according to the requirements specified on the packaging labels; keeping the handling passageways clear; protecting the products during handling to prevent damage or loss. 5.6.3 Control of product packaging The Technical Department is responsible for determining the packaging requirements for the products. Operators should pay attention to checking the product's conformity during the packaging process and maintain the cleanliness of the product's appearance. Proper labeling should be provided after packaging. 5.6.4 Control of product (finished product) storage The Production Department should standardize warehouse management to ensure the first-in-first-out method. The warehouse should maintain a safe and suitable storage environment and pay attention to fire prevention. A ledger should be established for stored items to ensure consistency between accounts, physical items, and cards. The warehouse keeper should regularly check the inventory and promptly notify the responsible person or department in case of any abnormalities for confirmation and handling. 5.6.5 Control of protection Establish and maintain appropriate protection signage. Classify products based on their characteristics and customer requirements for packaging, with a focus on facilitating product storage and protection before delivery. Necessary environmental and condition controls should be implemented for the procurement of raw materials and finished products during storage to prevent product deterioration or misuse. 5.7 Product delivery and post-delivery activities 5.7.1 The Sales Department is responsible for product delivery and post-delivery services (technical after-sales services are handled by the Technical Support). 5.7.2 The Sales Department should provide necessary transportation services and home delivery measures as much as possible to facilitate customers. Consultation services on product usage methods, storage, and handling requirements should be provided to customers. 5.7.3 The extent of post-delivery activities should be fully considered based on: 5.7.3.1 Legal and regulatory requirements 5.7.3.2 Potential unexpected consequences related to products and services 5.7.3.3 Nature, purpose, and expected lifespan of products and services 5.7.3.4 Customer requirements 5.7.3.5 Customer feedback 5.7.4 The Sales Department should regularly seek opinions and accept complaints, and provide feedback to relevant responsible persons after classification. The Sales Department, in conjunction with the Technical Department, is responsible for resolving the issues and providing feedback to the General Manager as input for management reviews. If quality issues are indeed found with the sold products, timely replacements or compensations should be provided and explained to the customers. 5.8 Control of changes Management of process changes: Determine whether a review and validation of process changes are required based on the type of change. Generally, performance-related process changes require review and validation, while efficiency and cost-related process changes may not require review and validation depending on the actual circumstances. Changes to products and processes should follow the 'Engineering Specifications and Change Control Specifications'; changes to the system and processes should follow the 'Quality System Change Planning Specifications'. All changes should undergo review and necessary controls to ensure continuous compliance and sufficiency with requirements and maintain documented information. 6 Related documents 6.1 QD6.3.1-2021 'Quality System Change Planning Specifications' 6.2 QD7.1.1-2021 'Infrastructure Control Specifications' 6.3 QD7.1.2-2021 'Process Operation Environment Specifications' 6.4 QD7.1.5-2021 'Monitoring Resource Control Specifications' 6.5 QD7.2.1-2021 'Human Resource Control Specifications' 6.6 QD7.5.1-2021 'Document Information Control Specifications' 6.7 QD8.1.1-2021 'Project Management and APQP Control Specifications' 6.8 QD8.6.1-2021 'Product and Service Release Control Specifications' 6.9 QD8.7.1-2021 'Nonconformance Control Specifications' 6.10 QD8.3.1-2021 'Design and Development Control Specifications' 6.11 QD8.3.2-2021 'Engineering Specifications and Change Control Specifications' 6.12 QD8.5.2-2021 'Identification and Traceability Control Specifications' 6.13 QD8.5.3-2021 'Customer-Supplier Property Management Specifications' 6.14 QD8.5.4-2021 'Protection and Post-Delivery Activity Control Specifications' 6.15 QD8.5.5-2021 'Warehouse Management Specifications' 7 Related records 7.1 QR8.5.1-01 'Special Process Confirmation Record' 7.2 QR8.5.1-02 'Production Plan Form' 7.3 QR8.5.1-03 'Equipment and Tool Inspection Record' 7.4 QR8.5.1-04 'Job Preparation Verification Record Form' 7.5 QR8.5.1-05 'Process and Quality Control Point Details Form' 7.6 QR8.5.1-06 'Process Parameter Monitoring Record' 7.7 QR8.5.1-07 'First Article Inspection Record Form' 7.8 QR8.5.1-08 'Final Article Inspection Record Form' 7.9 QR8.5.1-09 'Production Statistics Report' 7.10 QR8.3-48 'Product Error Prevention Checklist'