Organizational Knowledge Management Specifications - A Comprehensive Guide

Organizational Knowledge Management Specifications\n\n1. Purpose\nKnowledge management aims to improve the company's innovation capabilities, responsiveness, work efficiency, and skill level. It involves the participation of all employees in the management process.\n\n2. Scope\nThese specifications apply to all activities related to the management of corporate knowledge resources and their usage environment. This includes the organization of knowledge management, identification of knowledge generation, knowledge assessment, knowledge development projects, knowledge utilization, knowledge contribution evaluation and incentives, etc.\n\n3. Responsibilities\n3.1 The office is the department responsible for knowledge management, and the engineering department is the core department.\n3.2 The main responsibilities of the engineering department are as follows:\n3.2.1 Organize the establishment of the company's knowledge management infrastructure, including technical infrastructure, human resource infrastructure, and environmental infrastructure.\n3.2.2 Propose and organize the development of relevant management systems and incentive measures to create a corporate culture of knowledge sharing and innovation.\n3.2.3 Organize the establishment of a knowledge system, guide the specific development of knowledge, and enhance the value of knowledge assets.\n3.2.4 Responsible for company information management.\n3.2.5 Provide support for information systems to facilitate knowledge dissemination, storage, and utilization.\n3.2.6 Organize the development and maintenance of the company's knowledge base, and ensure the confidentiality and security of the knowledge base.\n3.2.7 Coordinate various business units and domain expert groups to collaborate and realize the development and utilization of knowledge.\n3.2.8 Coordinate the management of various knowledge development projects.\n3.2.9 Organize related activities of knowledge management.\n3.2.10 Actively explore new methods of knowledge management and implement them.\n3.2.11 Participate in projects in various fields to maintain a keen understanding of the company's domain knowledge.\n3.3 Chief Technical Officer\n3.3.1 Organize research and development in relevant fields according to the company's development needs, and continuously pursue knowledge innovation.\n3.3.2 Organize and guide the knowledge development projects undertaken by the research and development department.\n\n4. Process\n4.1 Inputs to the process include lessons learned from failures and successes, internal personnel knowledge and experience, customer and supplier knowledge, benchmarking against competitors, organizational strategic policies, and qualified product service requirements.\n4.2 Outputs of the process (not limited to) include knowledge required for functional management, advanced management concepts, technologies, practices, methods, research, processes, quality control achievements, product manuals, intellectual property, and published articles both internally and externally.\n4.3 Process control specifications include knowledge management standards, collection and identification, design and development, review, determination, acquisition, project archiving and knowledge repositories (experience databases, databases, knowledge bases), utilization, updates, and risk management for knowledge management deficiencies.\n4.4 Classification of knowledge types within the company includes basic types, domain types, and form types.\n4.4.1 Basic types are divided into five categories: research and development, human resources, marketing, service, and operation, corresponding to professionals in various departments, supporting the business operations of the company.\n4.4.2 Form types include guidelines, templates, materials, articles, reports, textbooks, procedures, and records.\n4.5 Submission\nEmployees can submit their created knowledge to the knowledge manager at any time.\nEmployee submissions of knowledge should be in the form of complete and edited electronic texts.\n4.6 Knowledge Assessment\nThe knowledge assessment procedure is as follows:\n4.6.1 Pre-screening: Knowledge submitted by employees is pre-screened by the engineering department to confirm its validity and registered in the company's knowledge base.\n4.6.2 Review: The office organizes an annual knowledge review.\n4.6.3 Prior to the knowledge review, the Chief Technical Officer nominates knowledge assessment committee members.\n4.6.4 The opinions determined in the knowledge review should include:\na) Knowledge quality\nb) Knowledge innovation\nc) Potential benefits analysis\nd) Knowledge deficiencies\ne) Knowledge assessment opinions are entered into the company's knowledge base and serve as the basis for annual employee knowledge contribution assessments.