Sales Department & Sales Assistant Job Descriptions - Quality and Environmental Management

Sales Department

Management of Effective Operation of Quality and Environmental Management System, Execution and Completion of Company's Business Indicators.

1. Organize and implement the company's business and quality policies, achieve annual plan goals, and be responsible for the operation of the quality system.
2. Conduct product market research, understand market demands, and conduct market forecasting.
3. Provide feedback on customer information, supervise quality improvement activities, and participate in product quality planning and review.
4. Actively promote the company and its products, promote business opportunities. Familiarize oneself with company products and competitor product information in order to make recommendations to customers. Receive/register/relay/track customer complaints and provide responses to customers.
5. Serve as the contact point for customer inquiries.
6. Manage contract review.
7. Prepare or approve sales plans, provide product quotations, sign supply contracts, and be responsible for payment collection.
8. Report the company's factory's environmental policies/objectives/targets to customers.
9. Control finished product inventory funds and manage product delivery.
10. Organize customer service (pre-sale, in-sale) to ensure customer satisfaction.
11. Responsible for conveying customer requirements, representing customers in relevant product reviews, and having the authority to veto items that do not meet customer requirements.
12. Responsible for daily environmental management during the sales process; monitor and respond to environmental safety in loading, unloading, and transportation according to fire emergency plans.

Requirements:

• Possess certain market sales experience and be familiar with relevant system requirements.
• Good organizational and communication skills, logical reasoning skills, negotiation skills, teamwork and dedication, ability to handle unexpected events at work, proficiency in commonly used office software.

Requires more than 2 years of sales experience. More than 2 years of relevant work experience; good practical operation experience and skills. Requires company management training and relevant business training.

Special Authorization:

• Conditional authority for product pricing and determination of sales conditions.
• Authority to veto special characteristics, quality objectives, corrective and preventive measures, control plans, and failure mode analysis that do not meet customer requirements.

General Authorization:

• Authority to suggest quality improvement.
• Authority to review and supervise implementation of production plans.
• Authority to stop environmental and safety hazards.
• Authority to participate in incentive activities.

Sales Assistant

Management of Effective Operation of Quality and Environmental Management System, Execution and Completion of Company's Business Indicators.

1. Assist sales personnel in inputting, maintaining, and summarizing sales data.
2. Perform cost accounting, provide departmental business reports and sales performance statistics, queries, and governance.
3. Arrange company orders, execute contracts, and manage record filing.
4. Assist the company in providing after-sales service.
5. Responsible for monthly, quarterly, and annual sales indicator statistics and reports, and promptly answer sales leadership inquiries about sales development.
6. Assist sales personnel in conducting home visits to customers. In the absence of sales personnel, promptly convey customer information and handle it properly.
7. Timely provide customer feedback to relevant departments for product improvement. Communicate with customers regarding quality and environmental management matters.
8. Responsible for customer complaints and customer complaint records, and assist relevant departments in handling them properly.

Requirements:

• Possess certain market sales experience and be familiar with relevant system requirements.
• Good organizational and communication skills, logical reasoning skills, negotiation skills, teamwork and dedication, ability to handle unexpected events at work, proficiency in commonly used office software.

Requires more than 1 year of assistant experience. More than 1 year of relevant work experience; good practical operation experience and skills. Requires company-related business training.

Special Authorization:

• Authority to suggest items that do not meet customer requirements, including special characteristics, quality objectives, corrective and preventive measures, control plans, and failure mode analysis.

General Authorization:

• Authority to suggest quality improvement.
• Authority to review and participate in implementation of production plans.
• Authority to participate in addressing environmental and safety hazards.
• Authority to participate in incentive activities.