Information Communication and Control Protocol - Company Contract Translation

{/'title/':/'Information Communication and Control Protocol/',/'purpose/':/'To regulate the collection, transmission, communication, feedback, and processing of information within the management system, promoting internal communication and business interaction among departments and external communication and coordination with relevant parties, facilitating continuous improvement in systems, processes, products, and services./',/'scope/':/'Applicable to internal information transmission and processing within the organization and communication and processing of information with external parties./',/'terms and definitions/':{/'management system/':/'Quality, environmental, occupational health and safety management systems, etc./',/'stakeholders/':/'Including customers, suppliers or partners, shareholders, employees, social organizations, etc./'},/'responsibilities/':{/'management representatives/':/'Responsible for communicating the management system's policies, objectives, requirements, implementation, and compliance status, publishing and communicating internal audits, management reviews, and external audit information, communicating with external parties, and reporting important matters regarding the operation of the system to the general manager in a timely manner./',/'quality department/':/'Responsible for information management, internal and external communication, and coordination of the quality management system./',/'administration department/':/'Responsible for information management of the occupational health and safety management system, internal communication training, procurement, participation, and negotiation management./',/'production department/':/'Responsible for information management related to environmental factors and the environmental management system, and communication regarding environmental information./',/'labor union and employee representatives/':/'Representatives of employee rights in occupational health and safety, responsible for the communication and feedback of employee rights protection information, establishing internal consultation mechanisms, and managing internal and external information within the labor union system./'},/'content and requirements/':{/'classification of information/':{/'external information/':/'- Information feedback from monitoring or inspection results by quality supervision bureaus, environmental protection bureaus, safety supervision bureaus, testing stations, health inspection departments, certification bodies, etc.//n- Policy, laws, regulations, and standards-related information, such as environmental protection laws, etc.//n- Information from stakeholders and complaints, etc.//n- Other external information obtained directly from external sources regarding quality, environment, occupational health and safety, etc./',/'internal information/':/'- Normal information, such as policies, objectives, indicators, monitoring and inspection records, internal audit and management review reports, and other records during the normal operation of the system.//n- Non-compliance information (including potential non-compliance) from internal audits within the management system.//n- Urgent information, such as records during environmental incidents, safety incidents, fires, floods, etc.//n- Other internal information, such as training records, employee suggestions, management instructions regarding the management system./'}},/'information collection/':{/'collection of external information/':/'1) The production department is responsible for collecting and timely transmitting feedback information from environmental protection bureaus, testing stations, etc. to the relevant departments.//n2) The administration department is responsible for summarizing and registering various policy, laws, regulations, and standards-related information, following the procedures specified in the ///'Procedures for Controlling Laws, Regulations, and Other Requirements.///'//n3) The quality department is responsible for summarizing quality supervision, testing, and inspection information from internal and external sources and providing timely feedback to the relevant departments for processing.//n4) Relevant functional departments communicate with engineering contractors, material suppliers, waste purchase parties, transportation companies, etc., regarding the quality, environment, and safety of their products or services, and the information provided by stakeholders is filled in the ///'Information Communication and Consultation Record///' by the corresponding department and transmitted to the relevant departments for processing according to operational control procedures./',/'collection of internal information/':/'1) Processing of normal information: Each department directly collects and transmits routine information according to relevant documents. The quality management department transmits information such as policies, objectives, indicators, management plans, internal audit results, management review results, laws, regulations, etc., according to response procedures.//n2) Handling of non-compliance information (including potential information) is detailed in the ///'Non-conformance Control Protocol.///'//n3) Handling of urgent environmental and safety information is detailed in the ///'Emergency Preparedness and Response Control Protocol.///'//n4) Other internal information can be filled in the ///'Information Feedback Form///' or ///'Information Communication and Consultation Record///' and provided to the relevant departments for analysis, transmission, tracking, and verification.//nWhen the information collected by the information feedback department involves significant quality, environmental, or occupational health and safety hazards, it should be reported to the management representative or general manager in a timely manner./'},/'modes of information communication/':/'Common modes include employee representative meetings, management system reviews and internal audits, business system work meetings, production coordination meetings, environmental and occupational health and safety meetings, dissemination of policies and objectives, personnel training, publication and implementation of various documents, statistical reports on various business data, suggestions for improvement, internal information media such as selection manuals, newspapers, newsletters, signboards, OA systems, internal LAN and external network transmissions within the organization, communication with relevant parties by various departments, satisfaction surveys and evaluation analyses, and other related communication activities./',/'participation and consultation/':/'Employee representatives should participate in the formulation and review of quality, environmental, and occupational health and safety policies and procedures.//nThe labor union communicates and consults with management representatives through employee representative meetings, symposiums, soliciting suggestions for improvement, and other forms of open communication, to gather employees' requirements and opinions regarding the operation of the system and improvement of factors affecting the workplace environment and safety. Regular communication and consultation with management representatives.//nOrganizational leaders and relevant departments understand the requirements and complaints through reports, reception, and handling of relevant parties, to facilitate communication and resolution of related issues./',/'information and document retention/':/'The responsible department should archive and retain all information and documents for three years.//nFor specific investigations, analyses, corrective actions, and preventive measures related to event information, refer to the ///'Continuous Improvement Control Protocol.///'//nPlease refer to the attached flowchart for the information communication and communication process./',/'reference document/':/'Information Document/