Salesforce Opportunity Access Issue: User Rehired, Can't See Previous Records

Universal Containers uses a private sharing model for Opportunities and relies on Opportunity teams. A sales rep left the company, their user record was deactivated, and they were later rehired in the same role. The administrator reactivated the old user record and added them back to the same default Opportunity teams. However, the user can no longer see the same records they worked on before leaving. What is the most likely cause?

A. The record type of the Opportunity records was changed. B. Permission sets were removed when the user was deactivated. C. The records were manually shared with the user. D. The stage of the Opportunity records was changed to closed lost.

Answer:

'B - Permission sets were removed when the user was deactivated.'

Explanation:

When a user is deactivated in Salesforce, any permission sets assigned to them are typically removed. Since the sales rep is likely relying on permission sets for access to Opportunities, removing them during deactivation would cause the user to lose access to records upon rehiring, even if they're added back to the same Opportunity teams.