Ritz-Carlton Shanghai Pudong: Enhancing Staff Skills for Exceptional Guest Service

Despite The Ritz-Carlton Hotel Shanghai Pudong's commendable record in staff hiring, training, and empowerment, there are still some service weaknesses that need to be addressed. One area that requires improvement is staff members' skills development, specifically in 'customer service' and 'handling difficult situations.' While the hotel has a dedicated team of staff members, it is essential to provide them with ongoing training and support to ensure they can provide guests with an exceptional experience during their stay. Additionally, the hotel could empower its staff members by providing them with more decision-making authority, enabling them to handle service issues and resolve guest complaints more efficiently. By addressing these service weaknesses, The Ritz-Carlton Hotel Shanghai Pudong can continue to improve its reputation for exceptional guest service.