Urgent: Bakuchiol Quality Issue - Free Replacement Offered

Subject: Urgent Announcement: Quality Issue Detected with Bakuchiol

Dear Valued Customer,

We hope this email finds you well. We are writing to inform you about a potential quality problem that has come to our attention regarding certain batches/lots of Bakuchiol.

During our routine quality inspection, we discovered a degradation in purity in some of the batches/lots. Our team is currently investigating the root cause of this issue. In the meantime, we want to assure you that we take this matter seriously and are committed to rectifying it promptly.

To address the situation effectively, we have decided to replace all shipments that may be affected at no additional cost to you. We understand the importance of delivering products of the highest quality and want to ensure your complete satisfaction.

Rest assured, you do not need to return the original product to us. We will arrange for a free replacement to be sent directly to your designated location. Our aim is to minimize any inconvenience caused and to demonstrate our commitment to maintaining your trust in our products.

We apologize for any inconvenience this might have caused you and appreciate your understanding as we work diligently to resolve this issue. Our customer service team will be in touch with you shortly to discuss the replacement process and address any concerns or queries you may have.

Thank you for your continued support and cooperation.

Sincerely,

[Your Name] [Your Title/Organization]