O&M Solution Requirements for BIG: Payment Terms, Liability, and Scalability

O&M Solution Requirements for BIG

Mandatory:

• Payment Term: 90 days
• Cash Out Profile: Cash Out for OTC moved to 2024
• Liability:
  • Unlimited Liability by Law plus Data Protection Breaches
  • Limitation of Liability 100% of ACV (Annual Contract Value)
• O&M Setup for BIG only: Provide the minimum setup (reduce headcount) keeping same service requirements (SL etc) with the O&M solution for BIG
• O&M Scalability: Service catalog pricing approach for additional sites and deployment models to scale O&M solution across China
• TCO 5 Pricing target: Maximum amount of 30 Mio RMB for Part 1 and Part 2 in total - Please note: Best offer also needs to outperform competition!

Option:

• Contract Term:
  • Option 1: 3+1+1 Years (Preferred)
  • Option 2: 5 Years (Alternative - need to show economic benefit compared to Option 1)
• Service Level Objective during initial period: Service Levels during initial period (2024) reduced to Bronze and excluding Service Credits - show as optional price reduction per month