Improved Customer Experience in 2022 with Reduced CCR Rates

In 2022, customer experience was improved by maintaining CN2WW CCR under 11 ppm and exceeding both CN2WW NSR CCR and CN2JP CCR targets. There has been a downtrend since 2021, with CN2WW T13W CCR being reduced from 21 to 11 ppm, exceeding the CN2WW CCR goal by 4 ppm. Overall, there have been significant reductions in CCR, with CN2WW NSR CCR and CN2JP CCR being reduced by 35% and 50% respectively, compared to their targets of 25% and 35%.