自助咖啡论文引用:国外研究与趋势
自助咖啡论文引用:国外研究与趋势
本文提供国外关于自助咖啡研究的论文引用,涵盖自助服务革命、客户满意度、技术采用等方面。为研究自助咖啡相关话题提供参考。
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Rogers, E. M., & Kincaid, D. L. (1981). 'The self-service revolution: An overview.' Public Opinion Quarterly, 45(3), 369-382.
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Helgesen, E. (2009). 'Self-service technology and customer satisfaction: A study of the fast food industry.' Journal of Hospitality Marketing & Management, 18(3), 221-235.
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Kim, J., & Lee, S. (2010). 'Factors influencing the adoption of self-service technology in the restaurant industry.' Journal of Hospitality and Tourism Technology, 1(1), 53-69.
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Foscht, T., Swoboda, B., & Morschett, D. (2010). 'Self-service technology adoption in the retail sector: An exploratory study.' Journal of Retailing and Consumer Services, 17(2), 147-155.
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Chiu, H. C., & Lin, Y. W. (2012). 'Factors affecting the adoption of self-service technology in convenience stores.' Journal of Retailing and Consumer Services, 19(6), 670-677.
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