Product Quality Program Manager Job Description: Responsibilities and Achievements

Based on the job descriptions provided, the role of this person is a Product Quality Program Manager. This individual plays a crucial role in managing end-to-end key product quality programs, ensuring alignment with senior business leaders. They also leverage data analysis and insights to improve product quality, drive seller satisfaction, and streamline operations.

Key Responsibilities and Achievements:

• Managed end-to-end product quality programs: This includes aligning program strategy, defining goals, and tracking progress.* Improved product quality ML models: Identified risky Seller patterns, resulting in a 45.5% reduction in counterfeit complaint rates for CN Sellers.* Expanded support from CN to Rest of Asia: Shared best practices and knowledge with marketplace PMs to support the growth of Asia Global Selling.* Influenced product teams: Prioritized tech resources to add risk signals to the ML model, leading to a 16.5% decrease in listing reinstatement due to competitor abuse.* Improved sales efficiency: Designed and launched an internal account health escalation intake channel for Asia Global Selling account managers.* Drove 'Voice of Seller' strategy: Analyzed VOS insights and proposed improvements to existing products, processes, and policies.* Conducted deep dive analysis: Identified 9 Seller experience gaps and delivered 86.7% long-term solutions.* Established a Seller experience dashboard: Provided all internal stakeholders with a holistic view of listing enforcement and reinstatement activities.