Program Manager Resume: Enhance Seller Experience & Drive Product Quality

Here is your edited resume:

[Full Name] [Address] [Phone number] [Email]

Objective: A program manager with a proven track record in enhancing Seller experience and managing key product quality programs. Seeking a challenging role in the tech industry.

Summary: Over 10 years of experience in managing end-to-end product quality programs and driving the voice of the customer strategy. Skilled in cross-functional team management, data analysis, and stakeholder management.

Experience:

Program Manager, Global and APAC, [Company Name], [City], [State], [Country], [Duration]

• Collaborated with global and APAC regional stakeholders to identify Seller pain points and translate them into potential product/policy/process enhancement opportunities, resulting in improved Seller experience.
• Managed end-to-end key product quality program goal (P1 level) by identifying risky Seller to improve proactive detection model, resulting in a 45.5% reduction of counterfeit complaint rate for CN Sellers selling into the global marketplace.
• Built risky Seller escalation workflow to streamline communication with key business stakeholders, improve information sharing, and bring clarity on ownership to accelerate result delivery.
• Influenced product team to prioritize tech resource on adding risk signal to sideline potential abuser targeting CN Sellers, resulting in a MoM decrease of 16.5% listing reinstatement due to competitor abuse, creating long term impact for CNGS Sellers.
• Drove 'Voice of Seller' strategy by analyzing VOS insights and cross-mapping them with data to continuously evaluate, propose, and improve for existing product, processes, and policies.
• Aligned key program strategy with Senior business leaders (L7+) to achieve business goals by defining goal language, calculation and tracking logic, and goal breakdown.
• Established a Seller experience dashboard with BI to provide all internal stakeholders with a holistic view of listing enforcement and reinstatement activities to drive cross-functional team synergy.
• Improved sales efficiency by designing and launching an internal issue intake channel for all Asia Global Selling account managers, enabling them to provide better support to Sellers.

Skills:

• Program management
• Stakeholder management
• Data analysis
• Cross-functional team management
• Process improvement
• Voice of customer strategy
• Goal setting and tracking
• Business intelligence

Education: [Bachelor’s/Master’s] degree in [Field], [University], [Year]

Certifications: [Certification], [Issuing Organization], [Year]

References: Available upon request.