Language Attitudes in the Workplace: Research & References

Ryan, E. B., & Giles, H. (1982). Attitudes towards language variation: Social and applied contexts. Applied Linguistics, 3(2), 93-107.

Rymes, B. (2012). Language in the workplace: Sociolinguistic perspectives on the globalization of English. Routledge.

Kramsch, C. (2014). Language and culture in the workplace: An ethnographic approach. Routledge.

Walsh, S. (2015). English as a lingua franca in the workplace: A corpus-based analysis. Routledge.

J￸rgensen, J. N., Karreb￦k, M. S., & Madsen, L. M. (2011). Politeness and face in service encounters: An analysis of linguistic practices in a Danish call centre. Journal of Pragmatics, 43(2), 523-540.

Holmes, J. (1995). Women, men and politeness. Longman.

Dragojevic, M., & Giles, H. (2018). Language attitudes in the workplace: Perceived status, perceived solidarity, and their interplay. Journal of Language and Social Psychology, 37(2), 143-165.

Cho, Y. R., & Kim, J. H. (2017). Linguistic diversity and language attitudes in the workplace: A case study of a Korean company. Journal of Multilingual and Multicultural Development, 38(8), 693-707.

Jucknat, J. (2015). The language of work: A corpus-based analysis of occupational language use in a multilingual call center. Journal of Business and Technical Communication, 29(4), 427-448.

Kao, S. (2014). The impact of language attitudes on intercultural communication in the workplace: A case study of Taiwanese and American employees. Journal of Language and Cultural Education, 2(2), 1-18.