Experienced Program Manager | Seller Trust | Voice of Seller (VoS) | Amazon Global Selling

PROFESSIONAL SUMMARY

Highly skilled and motivated Program Management team leader with over 20 years of experience in the tech industry, specializing in driving seller experience optimization through Voice of Seller (VoS) programs. Proven ability to analyze seller pain points, develop and implement impactful solutions, and effectively communicate with global stakeholders to build trust and drive business outcomes.

EXPERIENCE

Amazon Global Selling, Shanghai, China Program Manager - Voice of Seller (VoS) Program, Seller Trust Team Led the Seller Trust program teams to improve the CN seller's experience with the Voice of Seller program Developed and ran the mechanism to collect seller issues from both internal business teams and sellers directly Analyzed seller issues to figure out the root causes and estimated the impact Helped global product/program teams to better understand CN sellers' unmet needs and influenced them to reflect seller's needs on their product roadmap or program improvement plan Partnered with global product/program teams to develop and implement the resolutions to improve CN Sellers' selling experience Facilitated the business reviews to share the key seller pain points, escalate the asks, and discuss the corrective actions with relevant global teams Owned and further developed the Voice of Seller program to effectively capture CN Sellers' pain points and to drive the improvement solutions *Built the strong Seller Trust Program Management team by providing the development support and coaching

Notice of Infringement (NOI) Program, China Owner Led NOI program and partnered with local and global business/policy/product/legal teams to analyze Seller experience pain *Conducted quantitative/qualitative deep dives to surface product loopholes in support of feature enhancement, Seller communication upgrade, and pilot rollout (YTD 5 loopholes)

SKILLS

Sales enablement Process improvement Data monitoring Anecdote collection Large scale training delivery Issue escalation Program development Program management Analytical skills Communication skills