Amazon Global Selling Program Management Team Leader - Voice of Seller (Shanghai)

Name: [Your Name]

Contact Information:

• Phone: [Your Phone Number]
• Email: [Your Email Address]
• LinkedIn: [Your LinkedIn Profile Link]

Summary: Experienced program manager with over 20 years of experience in the tech industry. Passionate about improving the seller experience and building strong teams. Demonstrated success in leading global programs and working with stakeholders to drive product/process improvements. Seeking a challenging role as a program management team leader with Amazon Global Selling in Shanghai.

Professional Experience: Program Manager, Seller Trust (Voice of Seller Program), Amazon Global Selling, Shanghai (2018 - Present)

• Lead the Seller Trust program teams to improve the CN seller’s experience with Voice of Seller program
• Develop and run the mechanism to collect the seller issues from both internal business teams and sellers directly
• Analyze the seller issues to figure out the root causes and estimated the impact
• Help global product/program teams to better understand CN sellers unmet needs and influence them to reflect seller’s needs on their product roadmap or program improvement plan
• Partner with global product/program teams to develop and implement the resolutions to improve CN Sellers’ selling experience
• Facilitate the business reviews to share the key seller pain points, escalate the asks, and discuss the corrective actions with relevant global teams
• Own and further develop the Voice of Seller program to effectively capture CN Sellers’ pain points and to drive the improvement solutions
• Build the strong Seller Trust Program Management team by providing the development support and coaching

Program Manager, Amazon Web Services, Seattle (2016 - 2018)

• Led the development and launch of a new cloud storage product for enterprise customers
• Collaborated with cross-functional teams to define product requirements and ensure successful launch
• Developed and implemented go-to-market strategy and messaging
• Analyzed customer feedback to identify areas for improvement and drive product enhancements
• Managed a team of product managers and technical program managers

Program Manager, Microsoft, Redmond (2008 - 2016)

• Managed a portfolio of cloud services for enterprise customers, including Office 365 and Azure
• Led cross-functional teams to deliver new features and enhancements
• Developed and executed go-to-market strategies for new product launches
• Analyzed customer feedback and usage data to drive product improvements
• Managed a team of program managers and business analysts

Education: Bachelor of Science in Computer Science, University of Washington, Seattle (2008)

Skills:

• Program management
• Stakeholder management
• Product development
• Cross-functional collaboration
• Data analysis
• Coaching and mentoring
• Excellent communication skills in English and Mandarin.