Amazon Seller Trust Program Manager - Voice of Seller (VoS) - Shanghai

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon Global Selling is focused on breaking down barriers to allow Sellers sell their items to customers around the world. We are looking for a talented, driven, and proven program management team leader to join our Seller Trust team in Shanghai, leading Voice of Seller (VoS) program. This exciting role entails working closely with many global stakeholder teams and CN Global Selling seller recruitment & development teams to capture seller requirements/pain points, translate VoS into product/process improvement opportunities, partner with global product/program teams to improve seller experience and build Seller Trust. A successful VoS program leader must be able to work independently, possess excellent program development and management skills, have strong analytical skills and demonstrate the excellent communication capability in influencing many internal stakeholders by representing global Seller interests.

If you are passionate on working in a fast paced innovative environment, willing to take challenges, make history and have fun with us, please apply to the position now!

Primary responsibilities: · Lead the Seller Trust program teams to improve the CN seller’s experience with Voice of Seller program · Develop and run the mechanism to collect the seller issues from both internal business teams and sellers directly · Analyze the seller issues to figure out the root causes and estimated the impact · Help global product/program teams to better understand CN sellers unmet needs and influence them to reflect seller’s needs on their product roadmap or program improvement plan. · Partner with global product/program teams to develop and implement the resolutions to improve CN Sellers’ selling experience · Facilitate the business reviews to share the key seller pain points, escalate the asks, and discuss the corrective actions with relevant global teams · Own and further develop the Voice of Seller program to effectively capture CN Sellers’ pain points and to drive the improvement solutions · Build the strong Seller Trust Program Management team by providing the development support and coaching

3 Most Important Responsibilities

1. Leading the Seller Trust program teams to improve the CN seller's experience with Voice of Seller program
2. Developing and running the mechanism to collect the seller issues from both internal business teams and sellers directly
3. Partnering with global product/program teams to develop and implement the resolutions to improve CN Sellers' selling experience.