Amazon Seller Trust Program Manager - Voice of Seller (VoS) Expert - 常规

Led the Seller Trust program teams to improve the CN seller's experience with the Voice of Seller program by developing and implementing mechanisms to collect and analyze seller issues and pain points.
Collaborated with global product/program teams to better understand CN sellers' unmet needs and influenced them to reflect seller's needs on their product roadmap or program improvement plan.
Facilitated business reviews to share key seller pain points, escalate asks, and discuss corrective actions with relevant global teams, resulting in the successful development and implementation of resolutions to improve CN Sellers' selling experience.