餐厅服务道歉信：致歉信模板及弥补方案

Dear Johnson,

I am writing this letter to apologize for the poor service you received at our restaurant. On behalf of Robert and the whole team, I would like to express our sincere regret for the inconvenience caused to you.

We understand that the food was not up to your expectations and that the steak was overcooked and the dish was cold. Please allow me to explain that due to a high volume of customers during the weekend, the kitchen was not able to handle the orders efficiently, resulting in the issues with your meal.

We take full responsibility for the situation and would like to make it up to you. We would like to offer you a 50% discount on your next visit to our restaurant. We hope that this will show our commitment to providing high-quality service and food to our customers.

Once again, we apologize for the inconvenience caused and hope to have the opportunity to serve you again soon.

Best regards,

Robert and the team at [restaurant name]