Mandy's Apology and Update on Nina's Package Delivery

Dear Nina,

I am writing in response to your recent dispute regarding the delivery of your package. Firstly, I would like to apologize for any inconvenience caused and assure you that we have confirmed with the postal staff that the package has been sent and is currently in transit.

We understand that there has been a delay of 20 days in the delivery process, but please be assured that we are actively monitoring the situation and will continue to track the package until it is successfully delivered to you. The latest tracking information shows '2015-03-21 09:20 Beijing Wangjing International Exchange Bureau has been opened'.

We kindly request that you cancel the dispute and trust that the package will arrive soon. However, if for any reason the package does not arrive, we will offer a full refund or resend the package at no extra cost.

Thank you for your patience and understanding.

Best regards,

Mandy