Amazon Wrong Product Received - Frustrating Experience with Multiple Orders

Dear 'Customer',

Thank you for bringing this matter to our attention. We are sorry to hear that you have received the wrong version of the product you ordered not once, but twice. We understand how frustrating this can be and we apologize for any inconvenience caused.

We appreciate that you have been in contact with our Amazon representative and that they have done all they can to assist you. We understand that you have not received a partial refund and you are yet to receive the correct version of the product you ordered.

We would like to assure you that we take all customer feedback seriously and we are committed to ensuring that our customers receive the best possible service. We will investigate this matter further and do everything we can to rectify the situation.

Please be assured that a partial refund will be processed as soon as possible, and we will make every effort to ensure that you receive the correct version of the product you ordered.

Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Kind regards,

'Your Name'

Amazon Customer Service