旅游购物投诉心理及服务对策：10篇近十年相关参考文献

本文精选了近十年内关于旅游购物投诉心理及服务对策的10篇重要参考文献，涵盖购物体验、感知价值、客户满意度、购物环境等方面。这些文献可为旅游从业人员提供宝贵的参考，帮助他们更好地理解游客的心理，并制定有效的服务策略，减少投诉，提升客户满意度。

参考文献:

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