10 Closed-Ended Questions to Gauge Customer Service Satisfaction (Survey of 1200)

On a scale of 1-10, how satisfied are you with the level of care and attention you received from our customer service team?
Have you ever had a negative experience with our customer service team? If so, can you describe what happened?
How likely are you to recommend our company to others based on the quality of our customer service?
Have you ever received personalized service from our customer service team? If so, can you provide an example?
How often do you feel like our customer service team goes above and beyond to meet your needs?
Have you ever had to wait an unreasonable amount of time to receive assistance from our customer service team?
How often do you feel like our customer service team truly listens to your concerns and addresses them appropriately?
Have you ever received follow-up communication from our customer service team after a service interaction? If so, did you find it helpful?
How would you rate the overall friendliness and demeanor of our customer service team?
Have you ever had to escalate an issue to a manager or supervisor within our customer service team? If so, were you satisfied with the resolution?