Shangri-La Hotel's Post-Merger Integration: Streamlining Operations with Information Exchange & Technology

Shangri-La Hotel needs to manage both urban and rural establishments after the merger. An information exchange platform is required to smoothly integrate the two centers. The hotel should consider hiring a dedicated IT staff member or outsourcing to a professional company to ensure timely software updates. This will make it easier for managers to understand reservations across different locations and make informed operational and marketing decisions. The hotel should also be able to conduct online meetings using virtual communication platforms. This requires an organizational structure that can accommodate technological advancements.