Centralized Management Style: Craig's Approach at Shangri-La Hotel

Craig implemented a centralized approach to management. As an example, during his tenure at the Shangri-La Hotel, he established strict guidelines for the restaurant operations. He personally crafted the daily menu and assigned specific duties to the waitstaff and kitchen team. Craig closely monitored their actions, as he believed that every dish leaving the kitchen bore his signature and had to meet his exacting standards.