Amazon Product Quality Program Manager: Role & Responsibilities

A Product Quality Program Manager at Amazon is responsible for ensuring that the products being sold on the Amazon platform meet the company's quality standards. This role involves collaborating with various teams, including product management, engineering, and operations, to develop and implement quality assurance programs and processes.

The Product Quality Program Manager is involved in the entire product lifecycle, from initial product design and development to manufacturing and fulfillment. They work closely with suppliers and vendors to establish quality requirements and monitor compliance throughout the supply chain.

Key responsibilities of a Product Quality Program Manager at Amazon may include:

1. Defining and implementing quality assurance strategies and processes.
2. Collaborating with cross-functional teams to establish quality requirements for new products.
3. Conducting audits and inspections to ensure compliance with quality standards.
4. Analyzing and resolving quality issues and customer complaints.
5. Developing and maintaining quality metrics and reporting systems.
6. Identifying areas for improvement in product quality and implementing corrective actions.
7. Monitoring and evaluating supplier performance and implementing improvement plans.
8. Keeping up-to-date with industry trends and best practices in product quality.

Overall, the role of a Product Quality Program Manager at Amazon is crucial in maintaining the quality and reputation of the products available on the platform.