Retaining Valuable Customers: Reaching Out to Inactive Clients

Dear 'Customer Name',

I hope this email finds you well. I wanted to reach out and express our gratitude for your past business with our company. We truly appreciate your support and loyalty.

I noticed that we haven't received any orders from you in the last year or two, and I wanted to touch base and see if there was anything we could do to better serve you. Was there a specific reason you haven't ordered from us recently? We value your feedback and would love to know how we can improve our products or services to better meet your needs.

We understand that there are many options out there, but we hope that we can continue to be your go-to supplier. We value our relationship with you and strive to provide the best quality products at competitive prices.

Thank you again for your past business, and we look forward to the opportunity to work with you again in the future.

Best regards,

'Your Name'