Disappointed with Product Quality - Requesting Refund or Exchange

Dear Sir/Madam,

I am writing to express my disappointment with the product I recently purchased from your online store. While I was excited to receive the item, I was disheartened upon opening the package to find its quality was not as good as I had expected.

The item I ordered was a pair of shoes, but the stitching on one of the shoes was loose, and the sole was not properly glued, resulting in a poor fit and an uncomfortable walking experience. This is a far cry from the quality I anticipated based on the product description and images displayed on your website.

As a customer, I expect the products I purchase to be of high quality and free from such defects. I am disappointed that this was not the case with the shoes I received. Therefore, I would like to request either a full refund for the product or an exchange for a pair of shoes that meet the expected quality standards.

I hope that you can resolve this issue promptly and to my satisfaction. I appreciate your attention to this matter and look forward to hearing back from you soon.

Sincerely,

Li Hua

P.S. As a loyal customer, I would appreciate it if you could take my feedback into consideration and ensure that future products meet the high quality standards that customers deserve.