服务质量国外文献：4篇近5年研究精选

服务质量国外文献：4篇近5年研究精选

本文精选了4篇近5年发表的国外文献，探讨服务质量在不同领域的影响，涵盖物流服务、电信行业、银行和航空等。

1. Lai, K. H., & Cheng, T. C. E. (2017). Quality management and service quality: An exploratory study of Chinese logistics service providers. International Journal of Production Economics, 183, 487-500.

2. Al-Hawari, T., Ward, T., & Newnes, L. (2016). The impact of service quality on customer satisfaction in Jordanian cellular industry. International Journal of Quality & Reliability Management, 33(2), 246-262.

3. Zarei, E., & Mousavi, S. M. (2015). Service quality, customer satisfaction and loyalty: A study from Islamic banking sector in Iran. International Journal of Bank Marketing, 33(3), 358-381.

4. Bao, Y., & Li, Y. (2017). Service quality, customer satisfaction, and customer loyalty in Chinese airline industry: Evidence from a low-cost carrier. Journal of Air Transport Management, 59, 1-8.