服务质量研究：4篇近5年国外文献综述

服务质量研究：4篇近5年国外文献综述

本文整理了4篇近5年发表的国外关于服务质量的学术论文，旨在为相关研究提供参考。

1. Gounaris, S. P., & Dimitriadis, S. (2017). Service quality and customer retention: Building long-term relationships. European Business Review, 29(3), 252-269. doi: 10.1108/EBR-01-2016-0001
2. Paraskevas, A., & Altinay, L. (2015). Service quality in the cruise industry: A critical review and research agenda. International Journal of Hospitality Management, 48, 121-131. doi: 10.1016/j.ijhm.2015.04.003
3. Sánchez-García, I., & Gázquez-Abad, J. C. (2018). Service quality in higher education: A systematic review and implications for future research. Journal of Hospitality, Leisure, Sport & Tourism Education, 22, 1-12. doi: 10.1016/j.jhlste.2018.01.002
4. Yang, Y., & Kim, J. (2016). The impact of service quality on customer satisfaction and loyalty in Korean family restaurants. International Journal of Hospitality Management, 52, 116-125. doi: 10.1016/j.ijhm.2015.10.002